Returns Management
Real-Time Return Visibility
Custom Return Rules by SKU or Brand
Why Returns Management Matters
Returns are inevitable in ecommerce — but poorly handled returns don’t just eat into your margins, they damage customer trust. That’s why our returns process is built for speed, accuracy, and flexibility.
Whether you’re processing refunds, exchanges, or restocking returned products, we close the loop with a returns workflow that’s fully integrated and fully customizable.
A Seamless System for Reverse Logistics
Our Step-by-Step Returns Management Flow:
- Returns Received – Customer returns are shipped directly to our facility using pre-generated return labels or your chosen carrier.
- Inspection & Sorting – We inspect each item according to your return criteria — checking condition, quantity, packaging, or expiration dates.
- Resolution Action – Based on your rules, we either:
- Restock the item into your inventor
- Repackage it for resale
- Dispose of or donate the item
- Restock the item into your inventor
- System Updates & Notifications – Your dashboard is updated in real time, and optional triggers notify your support or finance team to initiate refunds or exchanges.
Every Return, Handled Right – No Guesswork
Customize actions by product type, category, or value.
Return items to resale-ready condition, including poly bagging, new barcodes, or inserts.
Accurately return qualified items to inventory with real-time updates.
Integrated or standalone options for Shopify, Amazon, or branded return portals.
Choose to recycle, dispose, resell, or donate unqualified returns.
Who Uses Our Returns Management Services?
DTC Ecommerce Brands – Want faster returns and fewer customer complaints
Amazon FBA Sellers – Need a central hub for removal orders and customer returns
Subscription Companies – Manage product swaps or wrong-size returns efficiently
Hybrid Stores (Shopify + Amazon) – Streamline multi-channel return intake
Why Use a 3PL for Returns?
Most warehouses see returns as an afterthought — we treat them like a customer experience channel.
By managing returns through your 3PL, you reduce delays, reclaim more products, and deliver a better support experience to your buyers.